Pastebot Help
- General Troubleshooting Tips
Restart your Device.
A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. This is less of an issue with the 3GS, but it’s easy to run out of ram quickly on the older devices and that’s generally the source of a lot of app issues.
Re-download and Reinstall the Application.
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.
- I emailed you guys, but haven’t received a response yet.
We are a small 2-person team and get many emails daily. We try our best to answer emails promptly, but we also have bugs to squash, features to add, and new robots to build. But rest assured each and every email is read and filed.
We generally don’t respond to suggestions and requests unless for some reason we need more info from you. We do file and track them so keep them coming!
We try our best to answer every support question. But please make sure your question hasn’t already been answered in our FAQ. If you email us with an issue that has already been explained in the FAQs, we may skip the email.
For support issues, email response time varies. We do try our best to answer as promptly as possible. If we don’t respond within a week, feel free to remind us with another email. We are trying our best and we truly do care.
If you have a quick question and use Twitter, you’ll probably get a quicker response sending a message to @tapbots.
- How come you haven’t implemented the feature I requested yet?
We might get a few dozen requests for a particular feature, but the big picture is, we have hundreds of thousands of happy users for a given app. Every change we make affects a lot of users, so unless it’s a bug, planned feature, or just an amazing idea, we probably won’t implement right away or even at all. It’s not that we don’t care. It’s that we care so much about our apps and have a bigger picture of what our customers want. With that said, we do read every single feature request and if it sounds like a good idea, we document them as possible new features.
Our approach to software is different than most. Each of our apps have a core focus and the features we add need to build upon that focus. For us, less is more. We’d much prefer to make our current feature set better rather than adding more.
Finally, it should also be noted that we are not a big company. We are a team of 2 that handles everything from design, development, support, and marketing. We also have multiple apps to support. We really appreciate your understanding.
- Will there be a Windows version of Pastebot Sync?
As of now, the answer is no. We are a Mac and iPhone development company and don’t have any experience developing for Windows. Developing a Windows version would take a lot of time and resources for us to do.
- I can’t get Pastebot and Pastebot Sync to find each other.
The first step is to try restarting your router. Don’t ask why, but this has solved the problem for 75% of our users. If that doesn’t work, make sure you aren’t running some sort of personal firewall. Little Snitch or Apple’s default personal firewall can block the apps from seeing each other. Make sure those are turned off.
If you are still having issues, a good way to test if it’s an issue with your network or our app is to download Apple’s free Remote app on the App Store and see if you can get that to sync with iTunes on your Mac. If that app works, send us a support email and we’ll try to figure it out. If it doesn’t work either, then there’s a bigger issue with your network setup and unfortunately, we won’t be able to help solve it.
- How come I can’t copy videos, audio, or other files?
Pastebot was designed to handle text and images only. These are types that are supported by copy & paste all around the iPhone OS. There are no plans to add support for other file types as they go beyond the purpose of Pastebot on the iPhone. If the iPhone OS improves support for other types in the future, we will look into it more.
- Why are my images getting resized when I move them to Pastebot from Pastebot Sync?
The iPhone and iPod touch don’t have the memory and power to handle very large images gracefully. We resize images to around 1600x1600 pixels for use on the device. However, if unedited, the full size of the image will get pasted back to your Mac.
- Will Pastebot Sync support Mac OS X 10.4?
Pastebot Sync uses codebase only found in Mac OS X 10.5 and later. Considering PowerPC machines can run 10.5, we feel that support for 10.5 and later is good enough for 99% of our users.
- Where do the files that I paste to my mac go? I can’t find them!
Images and text you paste from Pastebot to your mac get sent to your Mac’s clipboard. The Paste to Mac action is equivalent to hitting command-v or Edit/Paste from the menubar. You need to be in an app that supports pasting the particular file type you are trying to paste.
We have made an exception with images. You are able to paste images directly into the finder or iPhoto.
- Why do I have to open Pastebot every time I want to save a clipping?
As of now, the iPhone OS doesn’t support 3rd party apps running in the background. So Pastebot has no way of knowing you copied something in another app. It can only check once you run it. If Apple ever allows apps to run in the background in the future, we’ll be ready to support this feature.
- Will Pastebot ever sync over the internet?
There are no plans for this at this time. This makes sense for a notes app, but Pastebot is primarily a clipboard manager and the instant transfer of data via WiFi is much better suited for this, especially when it comes to images.
Important! Please read through the FAQs before contacting support.
