There’s been a lot of fear, uncertainty and doubt generated by Twitter’s latest announcement. I wanted to let everyone know that the world isn’t ending, Tweetbot for Mac is coming out soon, Tweetbot for iOS isn’t going anywhere. So sit down, grab a towel and let’s go over some of these API changes.
Well, sort of. You know that app we’ve been working on for the last 2.5 months? Yes, it was a Twitter client. You’re probably thinking, “Another Twitter client?” Yes, but not any old Twitter client. A damn good one. We truly felt we could make a client that was just as good if not better than the other ones. At least that was the plan. However, there was big news this past week that has put a slight hold on development.
The iPad is finally among us and we’ve been getting many inquiries about whether our current apps are being optimized for the iPad or not as well as if there’s any new ‘bots in the works. Being a very small company has its pros, but one of the cons is not being able to do everything we want to at the same time. There are many things planned at Tapbots, but we must stay focused at one task at a time. So here are a few answers to questions that have been sent to us:
If you are reading this, then you’ve stumbled upon our modest redesign. And if you’ve seen our previous Pastebot page, this might look a little familiar. Truth is, we had planned on launching our website redesign along with Pastebot, but there just wasn’t enough time in the end.
The new site is a little rough around the edges, but like our software, it will improve over time. Our goal this time around was to keep things simple. Easier for us to maintain, and easier for our customers to find what they need. We hope we’ve succeeded.
We’ve had numerous complaints about how confusing getting support through getsatisfaction.com was. Well we are ditching it and trying a new support approach. Our support section is modeled closely after the support section within our apps (at least after the updates). The most common questions we get are clearly listed with answers and then the option to get more help or send us a suggestion is at the bottom. These forms send emails directly to us, only organized and filtered so we can manage them better. We’ll see how this works out over the next few months. We’ll continue to answer support questions on getsatisfaction.com, but we won’t send our customers there anymore.
If you scroll to the bottom of our website, you’ll notice an input box to subscribe to our mailing list. All this does is add your email address to a secure database so we can send you an email when we have big news to share. You won’t receive weekly or monthly emails. In fact, you may only receive 1-2 emails a year. Add your email address to be notified when we have big news to share. We will NEVER share or sell your email address with anyone.
If you do want more frequent updates (like when we post on our blog), you can subscribe to this site’s RSS feed, follow us on Twitter, or become a fan of Tapbots on Facebook.
That’s about all the info we have for you. And let us know what you think (the good and the bad) about the new site in the comments!
I decided to spend a few minutes looking through the Converbot logs to see what kind of 3.0 upgrade rate we are seeing. I expected to see a fairly good upgrade rate but the numbers I saw are really way above my expectations. To keep a long story short, 5 days after the iPhone OS 3.0 release, we are seeing a 75% adoption rate. Read on below for some graphs and analysis.
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