Blog

If you are reading this, then you’ve stumbled upon our modest redesign. And if you’ve seen our previous Pastebot page, this might look a little familiar. Truth is, we had planned on launching our website redesign along with Pastebot, but there just wasn’t enough time in the end.

The new site is a little rough around the edges, but like our software, it will improve over time. Our goal this time around was to keep things simple. Easier for us to maintain, and easier for our customers to find what they need. We hope we’ve succeeded.

Bye Bye Getsatisfaction.com

We’ve had numerous complaints about how confusing getting support through getsatisfaction.com was. Well we are ditching it and trying a new support approach. Our support section is modeled closely after the support section within our apps (at least after the updates). The most common questions we get are clearly listed with answers and then the option to get more help or send us a suggestion is at the bottom. These forms send emails directly to us, only organized and filtered so we can manage them better. We’ll see how this works out over the next few months. We’ll continue to answer support questions on getsatisfaction.com, but we won’t send our customers there anymore.

Our Mailing List

If you scroll to the bottom of our website, you’ll notice an input box to subscribe to our mailing list. All this does is add your email address to a secure database so we can send you an email when we have big news to share. You won’t receive weekly or monthly emails. In fact, you may only receive 1-2 emails a year. Add your email address to be notified when we have big news to share. We will NEVER share or sell your email address with anyone.

If you do want more frequent updates (like when we post on our blog), you can subscribe to this site’s RSS feed, follow us on Twitter, or become a fan of Tapbots on Facebook.

That’s about all the info we have for you. And let us know what you think (the good and the bad) about the new site in the comments!